Shipping Policy

SHIPPING, RETURN & REFUND POLICY

Effective Date: 1 September 2026

1. Shipping

ASFA ships orders to serviceable locations within India.

Orders are generally processed after successful payment/order confirmation. Estimated delivery time will depend on the customer’s location, courier service and product availability.

Delivery may be delayed due to circumstances beyond our control, including:

* Weather conditions

* Public holidays

* Courier disruptions

* Natural disasters

* Strikes

* Incorrect or incomplete delivery information

* Remote or non-serviceable locations

2. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer completes the order.

Any free-shipping offer will be subject to the conditions specified at the time of the offer.

3. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order is returned to us because of an incorrect or incomplete address, repeated delivery failure or the recipient’s refusal to accept the parcel, additional shipping charges may apply for re-dispatch.

4. Damaged or Incorrect Product

If you receive:

* A damaged product,

* A wrong product,

* A missing product, or

* A product damaged during transportation,

please contact us within 48 hours of delivery with your order number and clear photographs/videos of the outer package and product.

We may investigate the issue and, where appropriate, provide a replacement, refund or other resolution in accordance with applicable law.

5. Return of Products

For hygiene, safety and quality reasons, opened or used Ayurvedic products are generally not eligible for return.

A return may be accepted where the product is:

* Damaged on delivery;

* Incorrectly supplied;

* Defective; or

* Otherwise eligible for return under applicable law or our policy.

The product should normally be unused, unopened and in its original packaging unless the return relates to damage, defect or incorrect supply.

6. Refunds

Approved refunds will generally be processed after verification of the returned product or resolution of the complaint.

For prepaid orders, refunds will normally be made to the original payment method or through another legally permitted method.

The time taken for the refund to reflect in the customer’s account may depend on the payment gateway or bank.

7. Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return/refusal process.

8. Exchange

Product exchange will be considered for eligible cases such as incorrect, damaged or defective products, subject to product availability.

9. Non-Returnable Circumstances

Returns may not be accepted for:

* Products that have been opened or used, except where required by law or where the product is defective/damaged.

* Products damaged due to improper storage or use by the customer.

* Products returned without the required information or evidence.

* Products returned after the applicable return period.

10. Contact for Returns

To request a return, replacement or refund, please contact:

ASFA

Website: www.asfa.com

Email: info@swamiasfa.com

Phone: 98241 43714

Please include your order number, product name, reason for return and photographs/videos where applicable.